What Happens If a Provider Denies Your Prescription?

How approval works, step by step

Every prescription at Go Virtual Health follows the same path:

• 1. Request your treatment — choose your treatment and send your request; you don't pay anything at this step.
• 2. Complete your free intake — answer a short medical intake online. It takes a few minutes, from your phone.
• 3. Provider review — a licensed U.S. provider reviews your intake and decides whether treatment is safe and appropriate for you.
• 4. Pay only if approved — you're charged only when your provider approves your treatment.
• 5. Your pharmacy ships — a licensed pharmacy prepares your order and ships it discreetly to your door, with tracking.

Why providers sometimes say no

A denial isn't a judgment — it's a safety decision. GLP-1 treatment isn't right for everyone: for example, people with certain thyroid conditions, a history of pancreatitis, or specific medication conflicts may not be candidates. No prescription is ever automatic at Go Virtual Health; providers prescribe only when it's safe and appropriate. That's exactly why the review happens before you pay.

The money-back guarantee

Denied? You get your money back — guaranteed. You're charged only when a provider approves your treatment, so a denied prescription means no charge for the treatment — and if a charge did go through for a treatment that isn't approved, it's refunded. You never pay for medication a provider decided you shouldn't take.

What to do if you're denied

Your provider's decision stands for that treatment — but it doesn't close every door. You can reach our team at support@govirtualhealth.com (Monday–Friday, 10:00 AM–5:00 PM ET) with questions about your case, and if you have an immediate health concern, the Urgent Care Visit is a separate flat-$75 service. If cost is your next question, see what GLP-1 treatment costs.

A separate consultation experience, centered on you. Treatment recommendations depend on an individual clinical evaluation. Prescription services are available in all 50 states, Puerto Rico and DC.